FAQS
Frequently Asked Questions
Are All the Devices are compatible for DiamX PRO?
Yes, it is compatible with all the devices, works with all operating Systems seamlessly
Is DiamX PRO exclusively a cloud-based ERP, or does it also offer the flexibility of functioning as a desktop-based offline system?
DiamX PRO is 100% cloud based software. Can be only access through internet with user’s own URL link where user can insert login details to get into the software.
Since DiamX PRO is web based application, Can I login from anywhere?
Yes, users can log in from anywhere and at any time as long as their device is connected to the Internet with good speed. A user can only stay logged in from one device at a time.
How Do I use this Software, online or do I have to download it?
-Go to DiamXpro.com
-Register yourself
-Upload your KYC or business identification documents
-Await the account approval
-Once approved, start using it online
-DiamX PRO provides free trial days to try the software
-It supports all browser platforms, so there's no need to download it on your mobile or personal computer
-Register yourself
-Upload your KYC or business identification documents
-Await the account approval
-Once approved, start using it online
-DiamX PRO provides free trial days to try the software
-It supports all browser platforms, so there's no need to download it on your mobile or personal computer
How much are my data secured and its privacy?
Keeping your data safe and highly secured is our highest priority. DiamX PRO keeps all its data in top-notch secured servers in the highly advanced encrypted form of data
Can I export my Inventories in Excel or any other software to DiamX PRO?
Yes. Export all your valuable data effortlessly in Excel Sheets or CSV file format, and easily share it via email. Additionally, seamlessly import all your existing data in Excel format from your previous software into DiamX PRO.
Can I use the software for FREE for few days to check?
Diamx PRO gives FREE trial period to newly on board to understand the software. FREE support is also included in this period.
If I buy the software then are there any hidden charges?
You can expect transparent pricing with DiamX PRO software, as costs are based on your specific module requirements. There are no hidden fees or surprise charges after your initial purchase. The only additional cost will be the annual maintenance charges (AMC) or any extra requirements beyond the agreed terms at the time of purchase.
What If I don’t want to keep my important data with your server
DiamX PRO provides a safe and secure server for its users. Users have the option to store their data on their own server, and our development team can assist with this process. However, after that, the security of your data will be your own responsibility
Possible to upload my stocks to any 3rd party web portals?
Diamx PRO enables users to upload their stocks to any 3rd-party website through FTP and API. Users can also receive stocks from their customers into the system.
Is it useful for Natural and Lab Grown Diamonds?
Absolutely, DiamX PRO is tailored to accommodate both natural and lab-grown diamonds (CVD/HPHT).
How does the software support measure up? And how fast can we get the support we need, especially if any software changes are required?
The DiamX PRO team provides detailed training for software users and offers immediate support. For software changes, users should first explain to our support team and then follow up with an email.
Get in touch for personalized assistance. We're here to help and provide solutions tailored to your requirements.
support@Diamxpro.com
